Orders are typically processed, produced, and shipped within approximately 4-10 business days from the date of your order confirmation. Once shipped, the estimated delivery time depends on the shipping method selected at checkout. Standard Shipping is estimated to deliver within 4-6 weeks from the date your order was placed, and Priority Shipping is estimated to deliver within 2-3 weeks from the date your order was placed.
Important Disclaimer
All delivery times provided are estimates only and are not guaranteed. Actual delivery times can vary significantly due to factors outside of Meruem Clothing’s control, including but not limited to carrier delays, customs processing for international orders, weather conditions, holidays, and address verification issues. Meruem Clothing is not liable for any shipping delays once the package has been handed over to the shipping carrier. By placing an order, you acknowledge and agree that shipping times may exceed estimates and that Meruem Clothing is not responsible for compensation or refunds due to such delays.
We are proud to ship our products to customers all around the world. While we strive for global reach, there are certain countries or regions that we are currently unable to ship to due to international restrictions or limitations imposed by our shipping carriers. Shipping availability for your specific location will be confirmed at checkout based on the address provided.
Lost or Damaged Packages
We take care to pack all orders securely, but once a package is with the shipping carrier, its safety is outside of our control. Meruem Clothing is not liable for packages that are damaged, lost, or stolen after the carrier confirms delivery.
Lost Packages: If tracking information indicates your package is lost in transit, please contact us at [email protected]. We will initiate an investigation with the carrier. Reshipment or refunds for confirmed lost packages will be handled on a case-by-case basis.
Delivered but Not Received (Stolen): If tracking confirms delivery but you haven’t received your package, please first check around your property, with neighbours, or building management. If you still cannot locate it, contact the shipping carrier directly to file a claim. Meruem Clothing cannot assume responsibility for packages confirmed as delivered by the carrier.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address and contact information (including a phone number for international orders).
Meruem Clothing is not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.
Orders returned due to address errors may incur additional reshipping fees payable by the customer.
Returned Packages
Packages returned as undeliverable (due to incorrect address, failure to pay customs fees, refusal, or being unclaimed) will be processed upon return.
Customers will be responsible for any additional charges required for reshipment.
Customs, Duties, and Taxes (International Orders)
International orders may be subject to import duties, taxes (including VAT), and brokerage fees levied by the destination country.
These charges are solely the customer’s responsibility. Meruem Clothing is not responsible for these fees. Please consult your local customs office for information on potential charges before placing your order.
Contact Us
If you have questions about our shipping policy, please contact us at [email protected].